If you are like me you find yourself regularly frustrated when you call the phone company, your credit card company, the cable company, or a government agency.
After being on what seems like an endless hold you may then find yourself routed into back into the voicemail system again. How does this happen?
One obvious, but admittedly unpleasant, answer was told to me by a consultant who helped design customer service systems. They do not want to talk to you! They intentionally design a maze of voice prompts to confuse and frustrate you so you will give up. It is intentional.
At Whitaker Law we strive to give the best possible customer service. Please let us know if we are not doing so.
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment